The Car Carrier complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants allege the company fails to deliver vehicles within agreed upon timeframes vehicles are damaged during transport or complainants are generally dissatisfied with amounts received when filing damage claims. Other customers complain deliveries took days and sometimes weeks longer than the proposed delivery date of 7-13 days or the company gave erroneous information on the location and delivery status of vehicles in transit. A few customers complain that vehicles sustain damage during transport and they are unsuccessful in obtaining compensation after submitting claims.~~The company responds to some complaints by advising customers they do not promise specific delivery dates and explain that damage has to be noted at the time of delivery must not be present on the vehicle pick-up inspection report and by pointing out specific contract provisions related to items which are not covered under the damage agreement. In some cases the company responds by sending claim forms directly to customers or through the actual transporter. In other cases concerning delays in claims processing the company contends delays are due to the customer's failure to return claim forms. In a few cases the company agreed to provide compensation for damages or rental car fees. Some complainants are not satisfied with the responses and seek compensation for the problems they experience rather than the explanations provided.

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Complaint Closing Statistics