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The Car House complaints

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1434 Route 23 North
Butler, NJ 07405 | Get Directions

(973) 850-6085

https://www.carhousenj.com/

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Total Amount in Dispute:
$10.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Car House closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Car House

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2/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $10.00 Amount Settled: $0.00

Customer Complaint

1/9/2024

I purchased a 2012 Hyundai Elantra from this dealership. Have it about 6 months and has been nothing but trouble. Now my transmission went. I have read the google reviews on this dealership and they are not good. I should of checked them first. My mechanic said issues were covered up with the car. They knew there were major issues. I'm a 61 year old single parent. Son in college with a very sick father. I need a car. I have a job I need to get to. I cant afford a rental car. I gave them $6,000 down and been paying monthly. This place is taking advantage of people in need of a vehicle who are struggling. Please read the google reviews on this dealership. Resolution Sought I want to give the car back. I want my money back. There's no way a car I bought not long ago should have these many issues. I can have my mechanic write up something as well. He said ?? they knew this car had issues and never addressed them. Its nothing new that used car dealers scam and take advantage of people.

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