Find a reputable business?

Complaints and Resolutions

The Car Lot complaints

Read Complaints File Complaint View Full Report

100 South Clark Street
Mexico , MO 65265 | Get Directions

(573) 567-5557

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against The Car Lot closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against The Car Lot

Sort by

2/9/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

1/21/2022

I put a down payment on a 2005 GMC Danolie from The car lot in mexico mo. I only had it for 2 weeks and the issues like head light and gas tank was not fixed. Nor was I told their was issues. I took it bk right at 2 weeks after and he refused to give me my deposit back on it. Resolution Sought Give me the deposit back

Company Response

1/28/2022

Company states; Responding to the complaint we received on THE CAR LOT. Susan purchased a GMC Yukon DENALI on 1/13/22. A couple of days after purchasing the husband (Dakota) called and said the headlight was not working and was not getting gas. Cory had him bring the vehicle in that day and both issues was fixed the same day. No further issues were stated. On 1/19/22, Dakota called and spoke with I, Amanda the receptionist stating he had gone into work and was laid off and that he wanted to know about turning the vehicle back over to THE CAR LOT because they would not be able to afford it not having a job. I explained that if they wanted to return the car that was their choice, but would not get down payment back due to already purchasing the vehicle. A little later Dakota brought all the paperwork back and the vehicle. I had them sign a document, which is attached to this email (upon request) and the Grossman's did not say anything else about the vehicle other than the Dakota about being laid off.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile