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The Car Shoppe complaints

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1110 Route 9
Queensbury, NY 12804 | Get Directions

(518) 747-1400

https://www.thecarshoppeny.com...

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$500.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against The Car Shoppe closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against The Car Shoppe

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6/26/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/9/2023

They texted me saying I was guaranteed to leave with a vehicle with just my car as a down payment travels an hour and half to be lied to have texts off everything Resolution Sought Want my gas money and money lost from work or the vehicle.

Company Response

6/14/2023

Company states; We didn't text them any guarantee as to what the done payment would be, only that the bank will guarantee a loan.

7/24/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $500.00 Amount Settled: $500.00

Customer Complaint

7/14/2022

500$ not refunded after I didn't get the vehicle I wanted. They kept on changing the date of receiving my vehicle. The owner asked if I was mentally retarded after getting into an argument on the phone. I need my money back please ?? Resolution Sought Send me the refund by mail as I don't wanna go back there and have an uncomfortable situation.

Company Response

7/22/2022

Company states; Customer came in to pick his check this week.

Customer Rebuttal

7/22/2022

Per consumer emailed: Got my money back. Thank you

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