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The Car Store complaints

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2520 North Salisbury Blvd.
Salisbury, MD 21801 | Get Directions

(410) 941-0401

https://www.carsforsale.com/us...

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Total Amount in Dispute:
$15,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Car Store closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Car Store

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2/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

1/17/2024

I hope this message finds you well. I am writing to bring to your attention the significant price difference I have observed regarding the recent purchase of a car under contract [112716896]. The price exceeds the average market value for similar used cars by 20,000, raising concerns about the fairness of the transaction. I kindly request a review of the contract terms and consideration for invalidation due to the substantial overpricing. I believe a fair and transparent resolution is essential for both parties involved. I am open to discussing this matter further and providing any additional information required. Your prompt attention to this issue is greatly appreciated. Resolution Sought Review the contract. A lower interest rate. The current one in place almost tripled it's final price.

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