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The Carlin Co., Realty/Auction complaints

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231 North Main Street
Bryan, OH 43506 | Get Directions

(419) 636-5622

https://www.thecarlinco.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against The Carlin Co., Realty/Auction closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against The Carlin Co., Realty/Auction

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3/30/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/11/2022

They are landlords and don't return who don't return all your deposit Resolution Sought I would like him to treat his renters better when they move he should return their deposit when they leave apartment clean or a month early

Company Response

3/18/2022

Thank you for informing us of this complaint. Per our lease agreement it states that you will not be entitled to receive any refund of your security deposit if you do not give a 30-day written notice of your intention to vacate from the first of the month. Ms. Downing did not give us a 30-day notice. In all fairness, Ms. Downing did receive a check in the amount of $270, which was pro-rated rent. We typically do not pro-rate any of our tenants out when they do move out. Ms. Dowing was a wonderful tenant and we do miss having her!

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