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The Chesapeake Life Insurance Company complaints

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PO Box 982010
North Richland Hills, TX 76182 | Get Directions

(800) 733-1110

http://www.chesapeakeins.com

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Total Amount in Dispute:
$7,143.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

4 complaints against The Chesapeake Life Insurance Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

4 complaints against The Chesapeake Life Insurance Company

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3/20/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $900.00 Amount Settled: $0.00

Customer Complaint

2/6/2025

Life insurance. They were supposed to give back all payments. They made their money with with my money as in interest. They are crooks it been 20 years at 82$ x12x20=19600. They kept approximately 900. Resolution Sought I want my $900

Company Response

3/7/2025

A response letter dated March 4, 2025, pertaining to Complaint #99034107, was directly sent to Mr. Gary Harrison.

11/16/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

9/28/2023

I bought a policy of term life for my daughter 20 years ago, with the option to transfer too whole life. Or have premiums returned. after 20 years. Trying to get premiums returned looks like a scam. We have to jump through a lot of hoops, and keep getting billed with the threat of cancelation of policy with loss of surrender value. Company is lying about procedures to close contract and changing possible outcome. Resolution Sought Close original contract and and return principal to named insurance holder. All info available on request.

Company Response

10/10/2023

11.6.23 - REVISED COMPANY RESPONSE: To recap the complainant stated he bought a policy for his daughter 20 years ago that he need to further inquire about. He did not provide his daughters name or the policy number. We responded to you on October 10, 2023 and advised you we would need more information (the daughters name, policy number and an address we could respond to) in order to look into this further. To date we have not received the additional information we requested. We did however receive another response from you indicating that our response didn't properly address the complainants allegations or was inadequate. Again, we don't have all of the information we need to research this further. *********************************************** We will need more information on this, including the policy owners name, policy number and an address to respond to the insured.

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