Complaints for The Chimney Man in Santa Ana, CA

P.O. Box 26277
Santa Ana, CA 92799 | Get Directions

(800) 406-0001

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of service related problems. Some customers complain the company fails to keep scheduled appointment times, causing inconveniences or problems with employment schedules. Other customers complain the company failed to properly prepare for sweeps, causing ash damage to carpets and furniture, and then refused to compensate them for damages.

The company responds to some complaints by indicating that refunds were in process. Most complainants disputed that they actually ever received refunds as promised.

Complaint Closing Statistics

0 complaints against The Chimney Man closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Chimney Man complaints