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The Cincinnati Enquirer complaints

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312 Plum, Suite 1250
Cincinnati, OH 45202 | Get Directions

(513) 721-2700

http://www.cincinnati.com

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$100.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against The Cincinnati Enquirer closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against The Cincinnati Enquirer

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9/1/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $99.99 Amount Settled: $99.99

Customer Complaint

7/29/2026

Did not realize I was being charged on July 25th for a renewal. Called on July 29th to cancel and get a refund and they told me that there are no refunds. I do not need access to the website, and had I receieved the email they said they sent out, I would have canceled prior to being charged again. So I am being charged 99.99 for 4 days of this online service. They refuse to give me a full refund on this. Resolution Sought I want a full refund of 99.99

Company Response

8/19/2026

The Cincinnati Enquirer has received this customer's complaint. Our subscription terms, provided at point of sale, state that "Payments are non-refundable, and there are no refunds or credits for the unused portion of a subscription that has been cancelled before the end of a billing cycle." As a one-time courtesy, we have issued a refund for this subscription renewal. We left a voicemail for this customer, hoping to connect and confirm satisfaction. We provided direct contact information in case further assistance is required. As of this writing we have yet to hear back from this customer.

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