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Complaints and Resolutions

The Clair Firm LLC complaints

3355 Lenox Road, Suite 750
Atlanta, GA 30303
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(404) 793-1464

https://theclairfirm.com/

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against The Clair Firm LLC closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against The Clair Firm LLC

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2/27/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

9/19/2022

No communication, non responsive. Employer attitude.I understood the contract with the law Firm. I'm a stickler on letting a person do there job to get the best results. After hiring the Clair Firm I started getting worried about updates , i tried checking in two to three times a month checking the portal calling they didnt pick up each time and when she did I even stated I almost forgot I hired you. months go by no kind of updates not even that there is no updates. Weeks go by almost a month but6 she didn't want calls coming in . When i do speak to her she repeatedly say the same thing we need the property owner address. I gave what was in my contract to them day one I even texted it to her. I call this is what she say. Over and over again .4 months go by I call them to make sure they are able to reach someone since no communication with me no portal activity. I call very concerned and the paralegal Alisha she snapped at me and she is addressing the wrong person about an issue so yes I call Clair again to tell her what happened .I say i called print web address of owner send to them , took me less than 5 mnts to get it and send I'm confused. 5 months this all she say we can't reach them. I call get them immediately, it's a scam. If you don't hear from them and you call they use it against you. I spaced my calls and still was told I was excessively calling. Resolution Sought Have them to refund me something , she can't keep it and do nothing .

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Company Response

2/15/2023

This subject matter has been resolved with our client. We spoke via phone call on February 6th and decided on a mutual agreement to move forward with her case. Her initial unsatisfaction was a misunderstanding of our firm operations and procedures. She has requested that we move forward with her case, we agreed.

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