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The Coleman Institute, LLC complaints

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204 North Hamilton Street, Suite B
Richmond, VA 23221 | Get Directions

(877) 773-3869

http://www.thecolemaninstitute...

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Total Amount in Dispute:
$16,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against The Coleman Institute, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against The Coleman Institute, LLC

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1/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

1/2/2024

They made promices they did not keep. They said if i went through the program and had the implant i would not be able to get high. They lied about that and did not work. Please contact my mother on my behalf. Resolution Sought WOULD LIKE MY $10,000 RETURNEE TO ME.

8/28/2023

RESPONSE: Complaint was not answered Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

8/2/2023

You all did well with detox off herion. Why don't you tell it don't detox for cocaine. Everyone very nice there we thought this would be an answer to prayers. Had to take suboxone later on You all did help more than some rehabs but you should have told it don't work on cocaine Resolution Sought Give a refund mr olive is deceased that was a lot of expense.

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