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The Contents Specialists complaints

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9755 Distribution Avenue
San Diego, CA 92121 | Get Directions

(800) 577-5343

http://www.frsteam.com

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against The Contents Specialists closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against The Contents Specialists

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3/16/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

2/6/2023

This complaint involves using White Glove Restoration in conjunction with FRSTeam. FRSTeam charged $11k for pack out of 2 rooms, no kitchen appliances; the insurance mistakenly paid this amount, and I was left with over $1,100 for a month storage for same items. When my belongings were delivered, my entertainment center was damaged beyond repair. The unit matched my wardrobe and 2 tables. When I replace the unit, I will have to replace these other 3 pieces. I have had conversations with Jacob at FRSTeam and he was suppose to call me 3 weeks ago, but I haven't heard from him yet; called the area manager on 1/23/23, haven't heard from her yet. My furniture was delivered Oct 3, 2022. I have filed a complaint with the Department of Consumer Affairs since I know I was overcharged for the pack out and storage because I am an elderly, Black Female, and I want to avoid this happening to others like me. Resolution Sought Reimburse me the $2k to replace my items immediately! I have waited too long for this, and for the money they have received from the insurance and from me, this should be taken care of immediately.

Company Response

2/28/2023

Company states: We have attempted to resolve with this customer, but have been unable to reach an agreement to the amount in which she should be reimbursed.

Customer Rebuttal

3/1/2023

The amount I am requesting to settle this claim is $2,000. This will replace the items broken and item needed to to MATCH the broken items. On January 13, 2023, Jacob was to call me and let me know the status of my request, and as of today, March 1, 2023, I have it heard from him or anyone from the company. This has been going on since October 2, 2023, and has caused the delay in completing my reconstruction of my downstairs.

Company Final Response

3/15/2023

I spoke with Helen Chisolm today and we reached a resolution. We are pending the signed document from her to finalize and send her reimbursement for damaged items.

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