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The Corner Lot.net complaints

3490 East 29th Street
Bryan, TX 77802
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(979) 703-1888

https://www.cornerlot.net/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against The Corner Lot.net closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against The Corner Lot.net

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2/26/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/20/2025

Bought a truck from them. In a few days the transmission started slipping gears and shifting extremely hard with a hard bump. They reset codes to get it off the lot. Also reset tire sensor so that it would not show for a time. They said the truck was in great running condition. I don't even drive the truck because of the transmission. Resolution Sought Fix the truck.

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Company Response

2/21/2025

Joshua, we're sorry to hear you're experiencing issues with your truck. We take customer satisfaction seriously and strive to sell quality vehicles. The first time I heard you were having issues was when I saw your review. You did not contact me before choosing to write this. You purchased your truck on 01/27/2025 and wrote your first google review on 01/27/2025 praising us for getting you financing. You then edited your google review on 02/17/2025 alleging we are crooks. After seeing your review and having no contact from you, we reached out to you. You did not answer, so we sent you a text message. You replied you understand you have a warranty, but transmission issues are serious. After no luck resolving the issues, you then filed a business complaint. We are the #1 independent used car dealership in BCS, we would not be in business for 10+ years if we were crooks. We buy over 100 cars a month, only 30 make it to our lot because we don't want to sell a car that has any known issues to anyone. We send 70 of the vehicles we buy to auction because of known issues. All our vehicles are independently inspected by a 3rd party Mechanic before being sold, and we encourage customers to have a personal mechanic check the vehicle prior to purchase. Your truck was thoroughly checked, and no transmission issues were present at the time of sale. We do not reset codes to hide problems—that would be unethical and against our business values. We drove the truck from our mechanic and noticed no issues. You drove the truck at the time of purchase and reported no issues. We cannot predict the future and know what issues may arise once the vehicle leaves our lot. That is why all vehicles we sell at our lot are sold As-Is, however your bank financing included a warranty that was given to you with your paperwork. If you are experiencing mechanical issues, you should not ignore them. Have you had the vehicle checked by a mechanic or are you self-diagnosing is issues? We'd be happy to discuss potential solutions with you, but you need to contact us. Please reach out to us directly at 979-703-1888 so we can better understand the situation and work toward a resolution. -Colton Miller

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Customer Rebuttal

2/24/2025

You have similar google reviews just like mine on Google. The fact still remains that the transmission has problems in this truck.

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Company Final Response

2/25/2025

Again, Joshua please reach out to us directly at 979-703-1888 so we can better understand the situation and work toward a resolution.

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