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The Crafters Library complaints

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9 East Figueroa Street
Santa Barbara , CA 93101 | Get Directions

(805) 770-3566

http://www.thecrafterslibrary....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Crafters Library closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Crafters Library

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6/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/10/2024

I entered the store and at the front of the store is a sign saying that the Store has a store dog that is friendly, but that you must ask the staff to engage with the dog. While I was reading the sign, the dog, which is sitting underneath the table in an aggressive way, and began barking at me. I left the store I came back to talk to the woman about the store telling her that I felt threatened by this dog and was questioning why the dog was in there if it would behave this way and she did not offer any apologies and said that the dog just does bark at somebody and there's nothing she can do about it. I feel that it is very dangerous. Resolution Sought Remove the dog.

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