Complaints for The Debt Reduction Group, LLC in Los Angeles, CA

12121 Wilshire Blvd. Suite 322
Los Angeles, CA 90025 | Get Directions

(310) 566-7551

http://www.knockoutdebt.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that they failed to settle debts, creditors continued to call, and in one case creditors filed suit against the customer for failing to pay their debts.

The company responds by offering refunds, by refuting the customer's claims that they were not informed, that they did not save money to settle debts, or that they did not keep records of the collectors calls so that they could make contact with them.

Complaint Closing Statistics

0 complaints against The Debt Reduction Group, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Debt Reduction Group, LLC complaints