Find a reputable business?

Complaints and Resolutions

The Dog Stop complaints

Read Complaints File Complaint View Full Report

1140 Washington Blvd.
Pittsburgh, PA 15206 | Get Directions

(412) 361-0911

https://thedogstop.com/locatio...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$375.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Dog Stop closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Dog Stop

Sort by

10/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $375.00 Amount Settled: $0.00

Customer Complaint

9/8/2023

On August 31st, I dropped off my dog for overnight boarding at the dog shop located on Washington Blvd., Pittsburgh, PA after going to pick up my dog I noticed that she had a large gash under her neck, and a terrible odor. After further examining my dog, I noticed three large spots with a hair was removed. It appear to be removed by a collar or leased. It was left on her neck for a long period of time. The clerk suggested that her neck was wet because she was drooling, which was a false statement. They tried to cover it up and hurry us up out of the business, after getting the dog home, she immediately drank for 18 ounces bottles of water because she was dehydrated. She immediately ran outside in her backyard and went to the bathroom two or three times at once. She's never done that before. believe that she was left unattended and neglected for her total. Stay note the room that she was assigned to. Did not have cameras in it for us to check on her we truly believe that she was left in the room unattended for for a period of four days until we picked her up. Now, they were giving us the runaround to speak to a manager. This is definitely a case of animal abuse. Resolution Sought Refund the money and the amount for medication.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile