Find a reputable business?

Complaints and Resolutions

The Edge Fitness Clubs complaints

Read Complaints File Complaint View Full Report

2800 Fashion Center Blvd
Christiana, DE 19702 | Get Directions

(302) 613-0721

http://www.theedgefitnessclubs...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Edge Fitness Clubs closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Edge Fitness Clubs

Sort by

2/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/29/2024

This business has shady practices especially with regards to cancelation of membership. My husband and I were told we could cancel our membership if we were moving to a location where there was not another "Edge Fitness club" within a reasonable radius. We had given notice of our move prior to our move date, and twice after moving to Virginia. We were told to provide proof of our moving (which my husband provided with his government job offer and our subsequent new lease). Edge Fitness refused to consider the official job offer letter as proof, and informed us that we would still be paying for club fees through January and February, all while no where near another club. We had attempted to cancel membership in person, prior to leaving (as any reasonable customer would be expected to do at a Fitness establishment) and were told that we had to contact someone separately via phone or email, as the club no longer handled on-site cancelation. Yet the club was perfectly able to take new memberships onsite. Resolution Sought We would like our fees canceled, and the public to be aware of the shady practices associated with Edge Fitness.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile