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The Engine Builders complaints

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6815 West Belmont Avenue
Glendale, AZ 85303 | Get Directions

(623) 847-1173

http://www.ethicalaz.com/theen...

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Total Amount in Dispute:
$4,839.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Engine Builders closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Engine Builders

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9/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $4,839.30 Amount Settled: $0.00

Customer Complaint

8/28/2023

Had my car 3 weeks said it would take 2 weeks to rebuild my engine I received no pictures off the engine tear down and put back together. So I got what little pictures I took when I took a day off from busy work schedule cause they don't answer the phone and have poor communication after spending $4839.30 check engine light on it's taking 3 turns to start I didn't have any problems with my car other then that they did my clutch and it fills bad goes to the floor never did that before the engine problems. Resolution Sought I would like my money back cause I don't think better I know my engine wasn't completely torn down and put back together as it was cause the owner was to busy wanting his money and my car was still not taking care of like he promised and very rude person to talk to wish I would of looked around for better engine rebuild shops instead of dealing with someone who did a poor job breaking my driver side door handle, seat belt holder and my plastic line that runs to my windshield wiper pump .

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