Complaints for The Engine Factory in Rancho Cucamonga, CA

8576 Red Oak Street
Rancho Cucamonga, CA 91730 | Get Directions

(909) 941-9947

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege poor installations improper or unnecessary repairs and increased charges above the price of the original estimate. Some customers complain they experience difficulty with warranty claims or having problems corrected. The company responds to most complaints by offering additional repair assistance or explanations to justify their actions. Some complaints are closed as disputed. The customers are not satisfied with the company's response. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against The Engine Factory closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Engine Factory complaints