Complaints for The Foreclosure Workout Specialists in San Juan Capistrano, CA

31882 Camino Capistrano Suite 266
San Juan Capistrano, CA 92675 | Get Directions

(800) 679-5500

http://www.foreclosureaid.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that once fees were paid the company failed to perform services failed to provide promised refunds and in some cases failed to return calls. A few customers complained that the company misrepresented their ability to halt foreclosure proceedings. The company responds to complaints by denying that they guarantee to halt foreclosures providing full or partial refunds or providing explanantions of their services. The company generally deducted from refunds fees it believed that they earned or that were contained in their agreement.

Complaint Closing Statistics

0 complaints against The Foreclosure Workout Specialists closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Foreclosure Workout Specialists complaints