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The Gadgets Hub complaints

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1777 Abram Court
San Leandro, CA 94577-7004 | Get Directions

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Total Amount in Dispute:
$57.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Gadgets Hub closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Gadgets Hub

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9/21/2022

RESPONSE: Complaint was not answered Amount in Dispute: $57.00 Amount Settled: $0.00

Customer Complaint

8/26/2022

I was send a e-mail supposedly from boost mobile that because of me taking a survey I was awarded a smart phone 6.00 shipping and handing. They proceeded to take from my account 57..24 . When I called,they say they could only give me 10 dollars. I told them that was unexceptionable. I want all my money back. Finally the said send the package back. I am sending the package back unopened 8/25/2022. I took a picture of the package and hope they return my full refund. Resolution Sought Put my full 57.24 back in my account.

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