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The Glazzman, LLC complaints

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11 Sadisco Road Lot 3
Clayton, NC 27520-6311 | Get Directions

(919) 637-2242

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Total Amount in Dispute:
$793.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against The Glazzman, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against The Glazzman, LLC

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11/8/2022

RESPONSE: Making a partial refund Amount in Dispute: $793.00 Amount Settled: $0.00

Customer Complaint

9/20/2022

I gave $793 ( in two transactions $685 and $108) as advance to install glass windows on my screened porch in 2021 June, December. The business made several excuses to delay the work, then they stopped responding to messages. The did not refund the money, neither performed the job. Resolution Sought We are expecting the business to refund the full amount + penalty for fraud/false business practices.

Company Response

10/26/2022

The statement by your client is misleading. Client had two contracts with The Glazzman. First to paint his outside area. Which was completed. Then he added more painting which was originally contracted to do.. Which took about a week more to complete. We had work scheduled to start but client told us that he was going to be gone for approximately 2 months so we would be unable to perform the work as we had his time slot to do the work. I informed the client that we had two contracts to do out of state jobs that couldn't be rescheduled. Which we did. His deposit was used to purchase the materials needed for his new fixed windows which are at our Johnston County shop. We had several conflicts of schedules. We contracted Covid 19 twice during this time and were unable to perform work. When we were finally able to do the work, the client refused for us to come out to perform the work. We called and said we'd refund to him $425.00 and deliver the materials he already paid for. I attempted on 3 different times to deliver on our agreement but client was never home or answered our messages. After we reached the refund agreement with the client he never tried to contact us back to make arrangements to exchange materials and refund. The Glazzman will only give our original agreed upon refund of $425.00 plus framework and miscellaneous Items for assembly.

Customer Rebuttal

10/26/2022

We have no complaint about the paint work. It is separate from glass work. We paid for paint work and it got completed. $793 was given for glass work and we have his message as proof on which he estimated money for glass work and we have the transaction details. We are asking for that refund. It’s true that he messaged us that he will refund, but it never happened. After that we called him multiple times, he never attended our calls. It is not true that we never attended his calls as he claims. We waited so long for him to respond to our follow ups regarding refund. He did not returned our call, that’s when we decided to approach business consumer alliance. He delayed the work one time saying bad weather and one time saying he broke his arm and some ongoing physiotherapy. And we have his messages as proof. Now the situation is he hasn’t done the glass work, neither returned full amount or partial. That’s the sole reason for this complaint. We have waited so long for this work and not delivered so far. It’s been close to year and half with this delay with the work. We would request for full refund.

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