Complaints for The Gordon Law Firm in Los Angeles, CA

5455 Wilshire Blvd. Suite 1814
Los Angeles, CA 90036 | Get Directions

(323) 419-4561

http://www.prelitlaw.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company fails to complete loan modifications as agreed. Clients indicate they were solicited by mail or telephone with offers to reduce their monthly mortgage payments or stop foreclosure. Consumers state they pay in advance for loan modification services which are never performed and the company does not communicate with them regarding the status of their case. Some clients received the run-around when they requested refunds.

Complaint Closing Statistics

0 complaints against The Gordon Law Firm closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Gordon Law Firm complaints