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The Granite Guy complaints

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1855 West Union Avenue Suite R
Englewood, CO 80110 | Get Directions

(303) 210-7289

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Granite Guy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Granite Guy

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12/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/13/2024

We had a granite countertop that was installed in our bathroom. When it was installed, there was a crack on the corner. We were not previously aware of the crack in the granite and never inspected the granite before it was installed. Upon insulation, we were told that there wouldn't be any problems with it. Within one week, the granite broken half. We learned that it is the process to have the purchaser inspect the granite before installation and this did not happen. The company has blamed us for the break in the granite saying that we should've known and we're aware of the possibilities, but this was not disclosed to us. We feel it's the fault of the installer for going outside of their normal procedures and not having us inspect the granite. We were given and had that they were aware of. Upon bringing this to the attention of the company we had several interactions were yelled at called liars and even cursed that in the process of this. It was the worst experience I've ever had with any supplier. Resolution Sought We've paid half of the amount for the granite and feel like we should not have to pay the other half. Our desired outcome would be a reduction in the overall cost to settle this matter

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