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The Great American Patio & Home Improvement Company complaints

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1769 Utica Drive
Dayton, OH 45439 | Get Directions

(937) 813-1494

http://greatamericanpatio.com/

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Total Amount in Dispute:
$250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Great American Patio & Home Improvement Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Great American Patio & Home Improvement Company

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6/17/2021

RESPONSE: Complaint was not answered Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

5/24/2021

Job not completed. Contract has 2 electrical outlets were to be installed in patio enclosure. Only one installed. Door installed but lock wobbles and needed to be fixed before workman even left. Company has promised the would fix problem or give me money to hire an electrician and a handyman to fix the door lock. Contract was signed 8/26/2020. Job was to be started mid October 2020. Job started first of February. I have been patient and although it is completely paid, they have not completed the job. I want the job to be completed ASAP or send a check of $250 so I can hire electrician and handyman to fix the door. Resolution Sought Give me a $250 so I can get room finished. I am tired of them doing nothing to resolve this issue.

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