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The Great Outdoors complaints

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32239 Nassau Road
Lewes, DE 19958 | Get Directions

(302) 313-4329

http://www.awningsandsunrooms....

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against The Great Outdoors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against The Great Outdoors

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6/24/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

5/13/2021

We had plastic windows installed last year (May 2020). On or about 5 June 2020 we emailed them HOA approval. Around August 2020 the installation was completed. At the time of installation the windows would not close completely. We have notified Salvatore Belluso, sales agent and Chris Russell, owner/manager of the issue. They send out their Forman, Cleuton, to survey the issue. On 2 April 2021 Chris Russell wrote: "I met with Cleuton (William) and he was perplexed as to why the windows weren't fitting into the top channel. I'd like to stop by and see myself this coming week. Which days are good for you?" That follow up has never happened. We have attempted to have Chris repair the issue. His latest email blames the vendor: He wrote on 6 May 2021: "Hey Lou, Sorry I forgot to respond to your last message. I was planning to have my manufacturer rep come take a look with me when he was in town a few weeks back since it's a manufacturer warranty issue, but he's in a different division now and doesn't handle the 4-track windows anymore. The new rep is based out of Florida and I haven't been able to reach him. If the room is open tomorrow I'll stop by and take some photos to send up to the factory. Thanks, Chris Russell The Great Outdoors ". At the time of installation Salvatore Belluso was quick to collect the final payment. Resolution Sought Windows that close properly.

Company Response

6/14/2021

Company states: This service was completed before we got the original complaint letter from BCA. I thought the homeowner would have acknoledged that. This matter is resolved.

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