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The Grounds Guys of Avon complaints

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44024 Oberlin Elyria Road
North Ridgeville, OH 44074 | Get Directions

(440) 830-3100

https://www.groundsguys.com/av...

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Total Amount in Dispute:
$5,055.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Grounds Guys of Avon closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Grounds Guys of Avon

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7/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $5,055.02 Amount Settled: $0.00

Customer Complaint

6/26/2023

Had a contract with the Grounds Guys of Avon to do lawn repair, remove numerous shrubs, and plant new shrubs in the place of new ones. Lawn has been repaired and shrubs removed. While removing shrubs, they damaged 2 peices of the vinyl siding on the side of my house. I agreed to supply new siding and The Grounds Guys of Avon agreed to remove damaged siding and install new. They were to plant shrubs/fix siding the morning of 6/22/23. At 11:45 am Grounds Guys owner was sitting in his car in the road across from my house. I approached him to let him know I was leaving and he acted like I was bothering him. He was rude when I asked him questions. Then I asked about the siding he said his guys would fix it but he believes they didn't cause the damage. I explained to him the damage was caused by them and he made faces and threw his arms up in the air. I started to walk away but turned around to let him know about my displeasure with his customer service. He became aggressive, and yelled "What the fuck are you talking about?" I told him at that point I did not want him completing the work (due to him swearing and his aggressive nature). He threatened to sue me and I told him I would be leaving a bad review. He then said "Fuck you!," which 2 kids next door and my 10 year old son heard. I want refunded all money paid due to his breach of contract by not being professional as outlined on page 1 of agreement. Resolution Sought I would like a refund of amount paid due to services not being completed and breach of contract by not being professional.

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