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The Herbal Connection complaints

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463 River Avenue
Eugene, OR 97404 | Get Directions

(458) 201-8164

http://www.leafly.com/dispensa...

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Total Amount in Dispute:
$15.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Herbal Connection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Herbal Connection

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4/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $14.70 Amount Settled: $0.00

Customer Complaint

3/14/2024

Had order for pickup from the leafly app. Got my order handed to me in my vehicle. Worker had walked off before I could check order. Checked before left and was not fully what order. Went in to take care of situation and was told it wasn't their problem and they didn't have to honor what leafly said and told me I couldn't get a refund and that I didn't know what I was talking about and then 86'd me and told me to get out and not to come back. Resolution Sought I would like a proper apology, a refund or the rest of what I ordered,and I want compensated for the way I was treated.

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