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The Home Depot complaints

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2190 Tiger Town Parkway
Opelika, AL 36801 | Get Directions

(334) 737-0136

http://www.homedepot.com

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Home Depot closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Home Depot

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9/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

8/25/2022

Took my microwave in a long with the trim kit to purchase another one kept telling the lady to look at the model number on the inside of microwave which she didn't she kept measuring mine then she said she found one she ordered it I paid for it was delivered on the 29th not what I ordered way to big will not fit in my wall tried to take it back I was told it was a special order and couldn't be returned after being on the phone for 2hrs inside home Depot apparently I wasn't supposed to take it out of my home I was never told that nor that I had 48hrs to return it Resolution Sought I want them to take it back and remove it off my credit card they put someone back there that didn't know what they were doing or just didn't care

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