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The Home Depot complaints

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68 Thompson Square
Monticello, NY 12701 | Get Directions

(845) 794-2498

https://www.homedepot.com/

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Total Amount in Dispute:
$758.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Home Depot closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Home Depot

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5/14/2025

RESPONSE: Complaint was not answered Amount in Dispute: $758.00 Amount Settled: $0.00

Customer Complaint

4/18/2025

Purchased a front loader washing machine with warranty. After many malfunctions home depot would no longer fix machine and attemted to find replacement. Due to the stackable dryer no replacement was available. A refund of total price to be issued. I then made it clear that a gift card wouldn't be feasible due to availability of a washing machine compatible to the stackable dryer no available. Spoke with multiple people whom confirmed a check would be sent and was emailed an affidavit to agrees. Next email received was the gift card for total amount reimbursement. I then spoke with Home depot again who states once affidavit is signed method a payment can change to a gift card despite requesting a check. Home depot is forcing me to have a gift card that I will not be able to use . Is this really reimbursement? Resolution Sought Check refund

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