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The Home Depot complaints

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1301 South US Highway 131
Three Rivers, MI 49093 | Get Directions

(269) 273-5250

http://www.homedepot.com

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Total Amount in Dispute:
$286.00

Total Amount Settled:
$286.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against The Home Depot closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against The Home Depot

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6/25/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $285.56 Amount Settled: $285.56

Customer Complaint

5/28/2026

Purchased a Ryobi auger on line. I received the item did not open the box and returned it to the store. They refused to credit my Home Depot credit card account and said they can only give me a store credit. When I asked why I received several answers, so I asked to speak with the store manager. The store manager first told me if the return was not processed she could have done an exception . Then told me it was 33 days they don't give refunds after 30 days. I was told my a Home Depot associate that if I put the item on a Home Depot card I could return the item up to a year was told the exact same thing to get me to open a card with them. All I want is credit be returned to my Home Depot card, I never once asked for cash. I do not want a store credit! By giving a store credit for a new item never opened is stealing and forcing be to spend my hard earned money on items I don't want. I want the credit returned to my account, I have no problem giving the gift card that I never wanted back. Resolution Sought Credit my account back for the return. I do Not want store credit card account!

Company Response

6/25/2026

Per consumer: Thank you! The Home Depot after my second complaint on their site did refund my money. Thank you for hearing my voice…

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