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The Home Depot #2703 complaints

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39825 Ford Road
Canton, MI 48187 | Get Directions

(734) 844-7300

https://www.homedepot.com/l/ca...

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Total Amount in Dispute:
$806.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Home Depot #2703 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Home Depot #2703

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6/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $806.22 Amount Settled: $0.00

Customer Complaint

5/21/2021

Bought a refrigerator on 4/8/21 delivered on 4/17/ 21. On 4/29/21 freezer went out on 4/30/21 refrigerator doesn't keep any thing cold. April 8, 2021 purchased refrigerator from Home Depot. (See receipt from Home Depot.) April 17, 2021 refrigerator delivered. April 29, 2021 freezer stopped freezing. Lost about $200 in food. April 30, 2021 refrigerator stopped keeping things cold. April 30, called Home Depot, their policy for returns is 48 hours. April 30 called Frigidaire Home Protection Center. Was told they would be sending a repair man out, because they do not replace before attempting repair. Mike said a repair man would be out May 3rd from RSI Appliance Service at 34955 Plymouth Rd, Livonia, MI 48150. Phone # 734-853-1000. May 3rd, nobody showed up. I called RSI at 1 o'clock. They said I wasn't scheduled until the May 10th. May 3rd, I called Frigidaire at 1-800-374-4432 and talked to Larry who said they would have out a repairman on May 8th. May 8th, no one showed up. May 10th repairman from RSI Appliance arrived and found a leak at crimp connection off condensor. Ordering the part needed. (See attached receipt from RSI) May 12th I called RSI. They said they had no idea when the part would be in. May 12th, I called the Frigidaire 800 number listed above, and was told the part was in stock and RSI should have it in 3 to 4 days. May 19th, I called Frigidaire World Headquarters at 1-800-444-4944 and talked to Nicole. Nicole contacted RSI and said the Resolution Sought New refrigerator

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