Find a reputable business?

Complaints and Resolutions

The Home Depot, Inc. complaints

Read Complaints File Complaint View Full Report

2455 Paces Ferry Road HSC C-11
Atlanta, GA 30339 | Get Directions

(770) 433-8211

http://www.homedepot.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,301,635.00

Total Amount Settled:
$80.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

95 complaints against The Home Depot, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
89	Unanswered

95 complaints against The Home Depot, Inc.

Sort by

1/29/2025

RESPONSE: Complaint was not answered Amount in Dispute: $654.13 Amount Settled: $0.00

Customer Complaint

1/4/2025

I ordered a storm door 35x84. I received a door 34 1/4×84. Not what I ordered . The store manager said I should have ordered a 36x84 to receive what I needed. She wanted me to pay a restocking fee. When I said no. She put it in the computer not to except the return as her employee entered the correct dimensions. I didn't make the mistake. The manufacturer did. Resolution Sought Take the door back without charging me for the manufacturer error

12/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/27/2024

Purchased upright "GE freezer" from home depot august 2023.... Freezer stopped freezing... Home depot canceled product protection plan... Refuse to fixed problem with that called in about....Had to give meat to keep from spoiling..... Called "GE"personnel.. Said the freezer is still under warranty....... Home depot delivery contractor four damaged "GE" freezers. Resolution Sought Home depot be responsible for the problem I have endure. Make this right.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile