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The John Stewart Company complaints

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(213) 787-2700

http://www.jsco.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The John Stewart Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The John Stewart Company

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8/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/7/2022

I am a young mother of 3 children, and my husband is a veteran. This company manages Veterans Village in Loma Linda, CA. A supposedly low- income apartment complex for veterans and their families. We applied while we were living in North Carolina, once we were selected off of the waiting list I relocated to CA with my young children while my husband stayed back in NC and continued working his full time job. We went through 2 eligibility processes for these apartments, anytime we were asked for documents I provided them the same day. My family was split from coast to coast, but the project manager Katia reassured me that I needed to be here in California to better my chances of moving in when we were accepted. As I was signing documents, I noticed the paper with the grounds for denial and one of the reasons was bankruptcy. Something that was not mentioned once to me verbally or on paper as I recall. I individually filed in 2021, so I immediately knew it could be an issue. We were told that it was the first time they have seen a bankruptcy, so it was escalated to the Regional Manager. Who later decided that they would not work with us due to the BK. I requested the detailed credit report and I saw we met all the requirements to live there otherwise. Now my family and I are scrambling to find affordable housing last minute here in California. We have exhausted most, if not all avenues especially for veterans. I have requested that the Regional Manager contact me, but no response Resolution Sought Re-train your property managers to be more empathetic towards others, work on communication skills, do not string along veterans and their families in the application process. There is a lot riding on the decisions that your company makes, please realize that behind every application is a human being.

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