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The Keyless Shop complaints

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1657 Georgesville Square Drive
Columbus, OH 43228 | Get Directions

(614) 602-1755

http://www.keylessshop.com

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Total Amount in Dispute:
$241.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Keyless Shop closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Keyless Shop

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7/25/2021

RESPONSE: Complaint was not answered Amount in Dispute: $240.75 Amount Settled: $0.00

Customer Complaint

6/29/2021

I order an fob for my Equoinox on June 1 2021 and I haven't received it as of now June 28 2021. I called the business and I go to the business that don't answer my calls or there not open at business hours. Resolution Sought I would like to get my refund so I can go else where for my fob for my vehicle I really need it asap.

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