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The Kia Store Clarksville complaints

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826 East Lewis and Clark Parkway
Clarksville, IN 47129 | Get Directions

(812) 218-7122

https://www.kiastoreclarksvill...

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Total Amount in Dispute:
$24,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Kia Store Clarksville closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Kia Store Clarksville

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5/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $24,000.00 Amount Settled: $0.00

Customer Complaint

4/19/2024

I have bought two vehicles from the Kia store in Clarksville. My first one was a Kia. Sorrento had nothing but issues with it. They called me back after having the Sorrento for about a year. They bought it back from me and put me in a Chevy Malibu now I'm starting to have issues with it, I feel like I am taking my car into the shop for a problem every other month I have tried to talk to the store manager about the situation but every time I do, the store manager is not in I feel like I have been sold to cars that have been lemons From the Kia store in Clarksville Indiana Resolution Sought I would like the business to make things right on either giving me a vehicle that does not have any issues at all or paying off the amount of money that I owe on the vehicle that I have now the amount& $24,500 which I think is kind of much for purchasing a pre-used car there is a 2021 Chevy Malibu

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