Find a reputable business?

Complaints and Resolutions

The Lakeside Collection complaints

Read Complaints File Complaint View Full Report

2800 Lakeside Drive
Bannockburn, IL 60015 | Get Directions

(847) 295-5501

http://www.lakeside.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$53.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Lakeside Collection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Lakeside Collection

Sort by

9/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $53.38 Amount Settled: $0.00

Customer Complaint

7/13/2022

I never received my refund of $53.38. When did they send it back to me? This refund should have gone back to the Finance Business Office inmate accounts because between The Lakeside Collection Company and The North Branch Correctional Instituion Finance Business Office Inmate Account stole my $53.38. I did everyhting in my power to resolve this matter before filing this complaint. Ms. Yates, case manager at the N.B.C.I. informed me that when she contacted The Lakeside Collection company about my refund or the item I ordered they wuld put her on hold over 30 min and/or hang up on her which is bad business. Please ask the company to send me a full refund of $53.38 into my account as soon as possible. Transaction receipt #5642186 - Check #179411 Resolution Sought

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile