Find a reputable business?

Complaints and Resolutions

The Law Office of James E. Crawford, Jr. & Associates LLC complaints

Read Complaints File Complaint View Full Report

999 Corporate Blvd Suite 100
Linthicum Height, MD 21090 | Get Directions

(443) 709-9999

http://www.jamescrawfordlaw.co...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against The Law Office of James E. Crawford, Jr. & Associates LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against The Law Office of James E. Crawford, Jr. & Associates LLC

Sort by

2/19/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

12/7/2023

I initially payed 3500 for my brother to be represented in federal court in Washington D.C. By JC Law(the above mentioned law firm). At the time I retain JC Law(Nov 20, 2023) they did not have an attorney to cover that area in DC(Federal court in Washington D.C.) Zachery Groves and Mark Sobel omitted that fact and took my money(3500.00) on Nov 20th 2023. Russell Hairston( the lawyer sent to see my brother) left JC law on Nov 17th, however, JC law contacted him to go see my brother the week after Thanksgiving. According to Mark Sobel, JC law doesn't have any other lawyer that can represent my brother in federal court DC-- So I asked for a refund and Mark Sobel would not refund my full 3500 on account of Russell Hairston going to visit my brother. He charged me the $1000.00 visit fee Mark Sobel said that Russell Hairston wasn't as familiar with Federal DC court, I spoke with Russell Hairston and he says he does know. Mark Sobel sent an email telling me he didn't know that there was a firearm involved(a lie), that I told him (Mark Sobel), that my brother was in superior court not in Federal court (lie), also in his email he made it seem like I have a problem with Hairston advice, when at the time he suggested Russell Hairston didn't know as much about Federal court in DC, which Russell Hairston denies and that Hairston was leaving JC law when in fact, Russell Hairston had already left JC law on Nov 17th. As of now, JC Law hasn't returned any of money. Resolution Sought To get a full refund. They said the would only refund 2500. I deposited 3500. The visitation fee was for a lawyer to represent my brother, they don't have a lawyer that covers federal court DC law and the one they chose left after I paid them.

Company Response

2/7/2024

We were retained by the brother, Clintonr on behalf of Clarencer for a $3500 flat for a DC criminal case. We were told at the initial consultation that this was a misdemeanor drug case in Superior Court. Clinton was told that there would be an additional retainer if there were felony charges. Upon research into the case, it was determined that it was a firearm and felony drug case in the federal District Court. At that time, Russell H. had recently left the office. I spoke with Clintonr, and I offered to either refund him the $3500 or we can have Russell do a jail visit with the client for $1000. He notified me to have Russell visit with his brother for the $1000. Russell went ahead and visited the client in the DC jail. I then called Clinton and notified him that a case in federal court starts at $15,000 but did not give him a firm quote. He was upset that Russell told his brother $20,000. I spoke with Clinton, and we agreed that we earned $1000 and will refund the remaining $2500. He agreed to the same in writing. We then issued a refund of $2500. The $1000 was split between russell and our office.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile