Complaints for The Law Office of Michael M. Yellin in Los Angeles, CA

10940 Wilshire Blvd. Suite 1600
Los Angeles, CA 90024 | Get Directions

(310) 882-6267

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled loan modification contracts, inability to obtain refunds, and failure to honor their money back guarantee. Some complainants report the company posted notice on their website that they had closed their doors in 2009, abandoning clients, and leaving modifications in process. Other clients complain they obtained modifications themselves after extended time had passed and no modification transpired. Most complainants requested refunds.

The company responds to most complains by disputing the complainant’s allegations, implying that client complaint allegations were unfounded, and by denying most refund requests. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against The Law Office of Michael M. Yellin closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Law Office of Michael M. Yellin complaints