Find a reputable business?

Complaints and Resolutions

The Law Office of Monica Guilarte LLC complaints

Read Complaints File Complaint View Full Report

647-A Main Street, PO Box 1607
Laurel, MD 20707 | Get Directions

(301) 485-6105

https://mguilartelaw.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against The Law Office of Monica Guilarte LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against The Law Office of Monica Guilarte LLC

Sort by

9/27/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/12/2022

I have a wage garnishment against me from the lawyer I have been in contact with her office numerous of times. I need her to update my balance with my job and she won't do it I have paid her but she is still taking my money and her Secretary is very unprofessional I just needed my information fix with my employer and she keep telling me she fax over a balance update to my job on September 2,2022 but I called my job on September 7,2022 for my job to tell me nothing has been sent over so they keep lieing to me about the paper work and keep getting smart with me on the phone when all I want them to do is update my balance at my job Resolution Sought I have tired to handle the situation on my own but I just keep getting the run around so I need help and assistance to get it done

Company Response

9/16/2022

Pursuant to Maryland Rule 3-646(j)(2), within 15 days after the end of each month, we are required to send out a report showing how the wage garnishment payments were applied and the balance. The first garnishment payment we received from this Defendant was on September 8, 2022. Based on that, the monthly creditor report will be sent to the Employer and the Defendant at the end of this month as required by the Maryland Rules. My secretaries have explained that to the Defendant to no avail. As a courtesy, my secretary called the employer on September 8th and gave a verbal balance update.

Customer Rebuttal

9/19/2022

I called my employer on September 15,2022 and it was still no update balance i was in touch with her rude secretary and she told me she faxed it over a balance update on September 2,2022 which was a lie. They received 1 payment from me personally and the other two from my job on on august 31,2022 and September 7,2022 which all check was cash and i have all my receipts

Company Final Response

9/26/2022

Yes, complainant made LUMP SUM payment in August, and there have been 2 checks garnished so far. She is very close to being paid off, but not yet. She will most likely be paid off with next two checks. We have sent info to her and her employer regarding this balance. Thank you.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile