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The Law Offices of Gerald L. Marcus complaints

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24025 Park Sorrento #430
Calabasas, CA 91302 | Get Directions

(818) 784-8544

https://geraldmarcuslaw.com/ca...

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Total Amount in Dispute:
$50,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against The Law Offices of Gerald L. Marcus closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against The Law Offices of Gerald L. Marcus

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1/28/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $50,000.00 Amount Settled: $0.00

Customer Complaint

1/5/2024

I engaged with this company in early March 2023 which was a slip and fall accident .... I received minimal referrals to Physical therapy for about 6 weeks and the case was assumed closed in June .... since then I have been totally ignored by him and his company with absolutely no claim being made on the person/company who caused and admitted liability for the accident..... I don't know if he received settlement and ignored me or what is the case. I probably will report him to the bar association but first wanted to ask you for help or opinion. Resolution Sought To react to my many requests for action and not be put off again

Company Response

1/16/2024

Company states: Unfortunately, the vast majority of Mr. Mowatt's complaints are untrue. Upon receipt of this complaint, I called him and went over both of his cases. He acknowledged most of his assertions were exaggerated or untrue. Specifically, we referred him for treatment and therapy after being retained for his first accident. He was negligent in his treatment and we constantly informed him about that. He then had the misfortune of being involved in a second accident two months later. Both cases involved disputed and or denied liability. Neither case has been determined or settled. Each case affects the other. I believe he understands the complexities now. I will continue to represent him unless and until a conflict arises and/or a deterioration of the attorney-client relationship occurs.

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