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The Leon Motel complaints

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4104 West Vine Street
Kissimmee, FL 34741 | Get Directions

(407) 846-4714

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against The Leon Motel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Leon Motel

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9/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/19/2025

We have been living at the leon motel for 31 days and we have been seeing a lot of drugs going on and loud music at night kids screaming late. I told the office what was going on they started blaming my family for everything because they are always taking up for the Spanish people because there Spanish there self. I won a gift voucher for a free week at the Leon and they told me I couldn't use it there when there the ones who gave it out. But they let the other Spanish lady use her's. They don't want to fix anything in our room there are so many roaches and our AC has black mold out smoke detector don't even have any batteries. Our door leakes water every time it rains. We told them and yet they still have not fixed it. My husband and I and our three children are always getting treated unfairly and being raciest from the owners and managers at the office Resolution Sought Give us our money back so we can move

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