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The Local Flea complaints

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1415 East Jackson Street
Phoenix, AZ 85034 | Get Directions

(480) 680-6957

https://thelocalflea.com/

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against The Local Flea closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against The Local Flea

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11/1/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

9/11/2023

On August 30th, I bought a piece of furniture from the Local Flea, via the online company called Kashew. Once I paid for the item, I was required to select a pick up time. This was confirmed by the Seller (The Local Flea) When we went to pick up the item, no one was there. I recontacted the Seller, and they informed me that my son could pick it up any time. When my son went to pick up the item (on Sept 7th), receipt in hand, he was informed that they had resold the item, the same day I purchased it. When I called, I got another story, and was informed that it was given to Goodwill. (They have a policy of holding items for 14 days) I have already purchased new hardware for the furniture as well as a mirror to go above it. I don't want my money back. I want the piece of furniture that I paid for. It was no longer theirs to sell. And yes, I have not received a credit on my credit card account. Resolution Sought I want the piece of furniture delivered to my son's house. I bought this piece in good faith; paid for it in good faith; my son has twice taken time off from work to go and pick it up, and now I find out out that Seller has resold my furniture without my permission/or notification. I want to receive what I paid for. Plain and simple, no slate of hands, no fraud.

Company Response

10/20/2023

Yes, the item was purchased via a third party site that we list. The day before we had donated the item and we had not yet updated the listing on Kashew. Unfortunately we are unable to sell and item which was donated already. We contacted Kashew and they said they had already issued a refund weeks ago - we are unable to do so ourselves because the transaction did not happen with us.

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