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The Long Way Handyman Services LLC complaints

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6388 Auburn Avenue
Keystone Heights, FL 32656 | Get Directions

(904) 293-7645

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against The Long Way Handyman Services LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against The Long Way Handyman Services LLC

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7/26/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

7/13/2022

He did horrible work on my rebuilt screened in porch. I gotta have it torn down and rebuilt. Nothing is cut right the supports under the porch aren't even right. He's on drugs. Resolution Sought He needs to be stopped.

Company Response

7/14/2022

It does not need torn down. The man they had look at it isn't licensed. I asked many times to be able to fix it was denied saying I'm on drugs is rediculous and kinda upsets me and would ask the client to stop spreading lies before more legal action needs to be taken.

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