Complaints for The Merchant Solutions in Woodland Hills, CA

22801 Ventura Blvd Suite 300
Woodland Hills, CA 91364 | Get Directions

(888) 707-2836

http://www.themerchantsolution...

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Wednesday: 8 am - 5:15 pm
Thrusday - Friday: 8 am - 5 pm

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants typically allege misrepresentation of the terms of service failure to disclose additional fees or other contract disputes; problems with equipment or programming issues; failure to fulfill services delays in depositing funds as well as cancellation and billing disputes. ~~The company typically responds to complaints by referring to the contract reviewing accounts issuing refunds depositing funds and explaining the reason for delays cancelling accounts or provides equipment or programming to terminals. In some cases refunds and requests to cancel collections are denied based on the terms of the contract~

Complaint Closing Statistics

0 complaints against The Merchant Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Merchant Solutions complaints