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The Metal Roof Company complaints

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5541 Westerville Road
Westerville , OH 43081 | Get Directions

(614) 721-7663

http://themetalroofcompany.com

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Total Amount in Dispute:
$6,951.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against The Metal Roof Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against The Metal Roof Company

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6/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $4,651.00 Amount Settled: $0.00

Customer Complaint

6/2/2022

My roofing contract has been paid in 3 payments with the roof completed in April 2022. The contract is for gutters also that have not been completed. I live in a mobile home park and got a notice that the gutters that were left all over the ground needed to be removed by 5/25/2022. I got an extension to 5/31/2022 and they are still there. The gutters should have been completed when the roof final payment was made. Still no new gutters and when it rained the water was coming in where the siding was not attached and my hanging pot holder came crashing down and water leaked from the hole. Texted the owner and project manager but got no response. Rain was coming in my kitchen window because the siding was away from the wall and no gutters anywhere. Been requesting help to complete this work but it is still not done. The park management office sent me a notice that the gutters needed to be cleaned up or there would be a $100 fine. Sent emails to the owner Andy and Scott and no one has responded. I even asked if someone could come out to clean-up the gutters that were all around and no response. I paid the 1/3 down when the contract was done, another 1/3 when the materials were dropped and the balance when the roof was completed in early April. I am still waiting for the gutter installation and hopefully no other leaking areas in my mobile home. I thought with the payment in full the gutters would be completed. They are not responding to my requests and want the work completed. Resolution Sought Install the new gutters as in the signed contract, clean-up the nails that are all over my wood walkway and get rid of the cable cord that has been swinging along my front walkway since the roof was done. I do not have cable and that was not swinging back and forth before the roof renovation. They did not clean-up after the roof installation and has not returned to complete the contract.

6/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,300.00 Amount Settled: $0.00

Customer Complaint

5/12/2022

Continued problems with water leaks at skylights. Entire length of job communications was very poor between installers and managers. Confusion on skylights used even when job was completed! Leaking again after resealing. Center skylight seems fine after second attempt and re configure roofing. Resolution Sought Refund to contract another roof company to seal properly and now heavy repairs to ceiling drywall

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