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The Metropolitan District complaints

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555 Main Street
Hartford, CT 06103 | Get Directions

(860) 278-7850

https://themdc.org/

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Total Amount in Dispute:
$1,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Metropolitan District closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Metropolitan District

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1/31/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,300.00 Amount Settled: $0.00

Customer Complaint

1/5/2024

I am a senior citizen of 83 years. I live alone and my water bill is usually around $40/mo. I got a bill from MDC for 1300 and I called to report the error and they said, no error. We flagged the account, you must have a leak somewhere. As it turned out apparently the gentlemen who were servicing my furnace used the toilet in the basement (which I never use) and in flushing the water kept running. I rarely go down the basement. I went down to do laundry a couple weeks later (I don't really remember exactly how long it was) and discovered the toilet running. I jerryrigged a fix. One of the women I spoke to at MDC suggested I apply to agency to help pay, but I don't think I should be held responsible. If they had flagged the account and saw the discrepancy they should have called me and alerted me. I live on Social Security and cannot afford to pay this bill. I sent in copies of my Social Security benefits and two small payments I get in addition which they requested. I heard from one agency that I contacted (CRT) and they said, sorry, we have no money. I applied to the MDC as well. They said they would reduce it by 30 but I have not heard from them. This all happened in November. The people I have spoken to subsequently have been very rude. I really need help in dealing with this. Resolution Sought Removal of charge or significant adjustment.

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