Complaints for The Models Center Studios in Irvine, CA

16 Technology Drive Suite 122
Irvine, CA 92618 | Get Directions

(949) 387-7700

http://www.themodelscenter.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges services were cancelled based on incomplete disclosures of the cost involved, and misrepresentation of services. The customer claims that even though no services were provided, the account was forwarded to a collection agency, damaging credit as a direct result. Another client alleges the company denied the request to cancel although the customer was out of town on a family emergency one day after signing the contract. One more complainant alleges the company misrepresented the availability of jobs after paying $300 and having photos taken.

The company responds to two complaints by advising their policies are strictly, "no refund, and no cancellation." Therefore, no adjustments were offered or made. The company responds to another complaint by indicating the consumer never had a complaint until it was time to pay for services rendered and still has a balance due.

Complaint Closing Statistics

0 complaints against The Models Center Studios closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Models Center Studios complaints