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The Moonbug Store complaints

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1501 Adams Street Building 6
Hoboken, NJ 07030 | Get Directions

(877) 400-1901

https://shop.moonbug.com/

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Total Amount in Dispute:
$56.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Moonbug Store closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Moonbug Store

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3/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $55.99 Amount Settled: $0.00

Customer Complaint

2/10/2023

On December 26, 2022 I placed an order for two dresses, two T-shirts and a DVD from moon bug store for my nieces for Christmas. A week later I got the dresses in a different size than I ordered had to pay for them to get returned back, waited a month they still didn't process the return by time they process the return the dress was out of stock and couldn't give me the address at this point as of February 8 I still have not heard about the two T-shirts that I ordered. Emailed them probably 8 to 10 times asking the status of my order status of my refund not one person responded finally I left a message on Facebook when somebody was ordering from them and I told him not to order for them because they'll never receive the package. Then somebody from my bug store reached out to me for my information about what was going on so after waiting two months I tell them to cancel my order. I want my money back after two weeks I still have not received a refund or heard from anybody so today I get a refund of $47 when I actually paid $56. So if they deducted $72 out of my account the day I placed the order which is $11 shipping and four dollars for tax which I understand I will get back my merchandise. Total was $55.96. In addition to that I had to pay money to send addresses back to them which they offered free returns but obviously that was wrong to then after sending yesterday all my information to somebody who all the sudden was interested in what my issue was do not order from t Resolution Sought If they were a good business, they would send me my merchandise and refund my money to keep my business and to make me happy since they screwed up but if that's not gonna happen, at least refund me the amount that I paid not what they decide to refund me.

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