Complaints for The Movie Market in Dana Point, CA

34052 La Playa Suite 105
Dana Point, CA 92629 | Get Directions

(949) 488-8444

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of delivery, return, or refund related disputes. Some customers complain merchandise is received in damaged condition, or that orders are incomplete or incorrect. Other complainants allege they experience difficulties obtaining return authorizations, refunds or credits. The company responds to some complaints by replacing damaged items, or correcting orders. Some complaints remain unresolved, meaning the customer is not satisfied with the company's response. Other complaints remain unresolved or unanswered.

Complaint Closing Statistics

0 complaints against The Movie Market closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Movie Market complaints